Refund & Return Policy

At LavanyaMart, we take pride in the quality of our products and customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.

• Items must be unused, unwashed, and in their original condition with tags and packaging intact.

• Returns are not applicable on innerwear, personal care items, and products marked as non-returnable or final sale.

2. How to Initiate a Return

To initiate a return:

• Email us at [your email] or contact us at [your phone number] with your order number and reason for return.

• Our team will guide you through the return process, including pickup or drop-off instructions (based on location and availability).

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit after confirmation.

4. Exchange Policy

• We offer exchanges for size or defective/damaged items, subject to stock availability.

• Exchange requests must be made within 7 days of delivery.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Lingerie and innerwear

• Cosmetics and personal care items

• Customized or altered products

• Items marked as final sale or non-returnable

6. Damaged or Defective Products

If you receive a damaged or defective item:

• Please contact us within 48 hours of delivery with clear photos and your order number.

• We will offer a replacement or full refund based on your preference and product availability.